






FAQs
I’ve signed up for a wholesale account but can’t see any prices — what should I do?
Wholesale pricing and ordering become available once your account is approved by a Trade Account Representative. We aim to process applications within one working day and will contact you using the phone number you provided.
A product I want is out of stock. When will it be available?
High demand can cause some items to sell out. Your Account Manager can provide estimated restock dates, or you can sign up for stock notifications to be alerted when an item is available again.
What payment options do you offer?
We accept many payment methods at checkout, including:
- Debit & Credit Cards
- American Express (AMEX)
- Apple Pay
- PayPal
How long does delivery take?
We dispatch all trade orders as promptly as possible. Shipping is free for business addresses in Metro Melbourne, while orders to other locations are charged at cost. Rest assured, your order will be delivered swiftly.
How do I track my order?
Once dispatched, you will receive an email with a unique tracking number from our courier. You can also contact your Account Manager for tracking information.